1. Who We Are
Kraffic (“we,” “our”) is operated by T9L. Payments may be processed by Media International Pvt. Ltd., a T9L affiliate. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services (the “Service”).
2. Information We Collect
We may collect:
- Account information: name, email address, password (stored in hashed form), and profile details you provide.
- Usage and product data: domains you add, URLs you submit, preferences, and how you use the Service (e.g. features used, reports viewed).
- Payment information: billing details and transaction data; card numbers are processed by our payment providers and we do not store full card details.
- Technical data: IP address, browser type, device information, and log data (e.g. access times, referring URLs).
3. How We Use Your Information
We use the information we collect to: create and manage your account; provide, operate, and improve the Service; process payments; send service-related communications and, with your consent, marketing; prevent fraud and abuse; comply with legal obligations; and analyze usage to improve our products and security.
4. Legal Basis (Where Applicable)
Where required by law (e.g. in the EEA/UK), we process your data based on: performance of our contract with you; your consent; our legitimate interests (e.g. security, product improvement); or compliance with legal obligations.
5. Sharing and Disclosure
We do not sell your personal data. We may share data with: service providers (hosting, analytics, payment processors, email delivery) who act on our instructions; affiliates such as Media International Pvt. Ltd. for payment processing; and law enforcement or regulators when required by law or to protect our rights and safety.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data subject to applicable law.
7. Security
We use industry-standard measures to protect your data, including encryption in transit (e.g. TLS/HTTPS), secure authentication, and access controls. We do not store full payment card details. No method of transmission or storage is 100% secure; we encourage you to use a strong password and keep it confidential.
8. Cookies and Similar Technologies
We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. You can control or disable cookies in your browser settings; some features may not work correctly if cookies are disabled.
9. Your Rights
Depending on your location, you may have the right to: access, correct, or delete your personal data; restrict or object to processing; data portability; and withdraw consent. You may also have the right to lodge a complaint with a supervisory authority. To exercise these rights or ask questions, contact us at privacy@kraffic.com.
You can update or delete account information from your account settings where available.
10. International Transfers
Your information may be processed in countries other than your own. We ensure appropriate safeguards (e.g. standard contractual clauses or adequacy decisions) where required by applicable law for such transfers.
11. Children
The Service is not directed to individuals under 16 (or higher age where required). We do not knowingly collect personal data from children; if we learn we have done so, we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and, for material changes, we may notify you by email or through the Service. Your continued use after the effective date constitutes acceptance of the updated policy.
13. Contact Us
For privacy-related questions or requests, contact us at privacy@kraffic.com.